Terms & Conditions

Last updated: 28 September 2026

These Terms & Conditions apply to the use of cavertonandvale.co.uk and to purchases made through our website.

By accessing our website or placing an order with Caverton & Vale, you agree to these Terms.

1. About Caverton & Vale

Caverton & Vale is a trading name of LRH Online, a business registered in the Netherlands.

Throughout these Terms, “Caverton & Vale”, “we”, “our” and “us” refer to LRH Online trading as Caverton & Vale.

Company Name: LRH Online
Trading Name: Caverton & Vale
Chamber of Commerce (KVK) Number: 91689236
VAT Number: NL004909393B06
Registered Address: Van Marsbergenstraat 53, 2134 LV Hoofddorp, Netherlands
Email: support@cavertonandvale.co.uk
Website: cavertonandvale.co.uk

We offer fashion, footwear, accessories and related products through our online store.

2. Using our website

You may use our website for lawful, personal and non-commercial purposes.

You must not:

• interfere with the operation or security of our website;
• attempt to gain unauthorised access to our systems;
• introduce viruses, malware or other harmful technology;
• systematically scrape or collect website data without permission;
• reproduce or commercially exploit our content without authorisation.

We may restrict access where reasonably necessary to protect our customers, systems or business.

3. Product information

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizing information and prices are accurate.

Please note that slight variations may occur as a result of:

• screen and display settings;
• photography and lighting;
• manufacturing variations;
• product updates.

Images are intended to represent products as accurately as reasonably possible.

Product availability may change at any time.

4. Prices

Prices are displayed in the currency shown on the website and at checkout.

We may update prices from time to time. Price changes will not affect orders that have already been accepted.

If a product has been displayed at an obvious incorrect price, we may contact you before fulfilment and offer you the choice to proceed at the correct price or cancel your order.

5. Orders

When you place an order, you will receive an email confirming that we have received it.

Orders remain subject to:

• product availability;
• successful payment;
• delivery availability;
• fraud and security checks where appropriate.

We may refuse or cancel an order where there is a legitimate reason to do so, including payment issues, suspected fraud, incorrect pricing, stock errors or technical problems.

If we cancel your order after payment has been received, the relevant amount will be refunded.

6. Payment

Payment must be completed using one of the payment methods available at checkout.

By submitting payment details, you confirm that:

• the information provided is accurate;
• you are authorised to use the chosen payment method;
• sufficient funds or credit are available where required.

Payments may be processed by third-party payment providers.

7. International fulfilment

Caverton & Vale works with international fulfilment and supply partners.

Some orders may be processed, packed and shipped directly from our supplier's warehouse in China.

This allows us to offer a broader range of products while delivering directly to our customers.

As a result, delivery times may be longer than domestic UK delivery and parcels may travel through multiple international logistics facilities before reaching their destination.

Full estimated delivery times can be found in our Shipping & Delivery Policy.

8. Shipping & delivery

We currently deliver to customers within the United Kingdom.

Standard delivery is currently offered free of charge unless otherwise indicated at checkout.

Estimated delivery times are provided as guidance only and may occasionally be affected by:

• customs processing;
• international transit;
• carrier delays;
• adverse weather;
• public holidays;
• periods of high demand;
• circumstances outside our reasonable control.

Please ensure that your delivery information is accurate before placing an order.

9. Customs, import duties and taxes

Because certain orders may be dispatched internationally, customs or import procedures may apply.

Any applicable taxes, duties or other charges will be handled in accordance with the rules applicable to the destination and the way in which the order is shipped.

Where charges are not already included or collected during checkout, additional charges may in some circumstances be payable by the recipient.

Caverton & Vale does not control charges imposed directly by customs or other government authorities.

10. Tracking

Once your order has been dispatched, we will normally send you an email containing tracking information.

Tracking updates may take some time to appear after dispatch, particularly while an international shipment is being transferred between carriers.

11. Cancelling or changing an order

If you wish to cancel or modify your order, contact us as soon as possible at:

support@cavertonandvale.co.uk

Orders may enter fulfilment shortly after they are placed.

Once your order has been processed, packed or dispatched, we may no longer be able to cancel or modify it.

Where cancellation before dispatch is no longer possible, you may need to receive the order first and then follow our Returns & Refunds Policy.

12. Returns

We offer eligible returns within 30 days of receiving your order, subject to the conditions in our Returns & Refunds Policy.

Returned items must generally be:

• unworn and unused;
• in their original condition;
• returned with original tags where applicable;
• suitably packaged.

Please contact us before returning an item so that we can provide the correct return instructions.

International return locations

Returns are sent to our supplier's fulfilment warehouse in Ningbo, China. We will give you the full return address when you contact us.

Because this is an international return, postage can cost more than a UK return, so we recommend a tracked service.

Do not return an item to our registered business address unless our customer support team specifically instructs you to do so.

13. Return shipping costs

Unless an item is faulty, damaged, incorrect, or otherwise covered by applicable consumer protections, return shipping costs may be the responsibility of the customer.

The applicable return address and instructions will be provided before you send the parcel.

We recommend using a tracked shipping service when returning items.

14. Refunds

Once an eligible return has been received and inspected, we will notify you regarding the outcome.

Approved refunds will normally be issued to the original payment method.

After a refund is processed by us, your bank or payment provider may require additional time before the funds appear in your account.

15. Faulty, damaged or incorrect products

Please inspect your order when it arrives.

If you receive an item that is damaged, defective or different from what you ordered, contact us as soon as possible.

Please include:

• your order number;
• a description of the issue;
• clear photographs of the product;
• photographs of the packaging where relevant.

We will review the information and advise you on the appropriate next steps.

16. Lost or significantly delayed parcels

If your parcel appears to be lost or has not received a tracking update for an extended period, please contact our customer care team.

We may need to open an investigation with the relevant carrier or fulfilment partner before arranging the appropriate resolution.

17. Promotions & discount codes

Promotional codes may be subject to additional terms.

Unless otherwise stated:

• only one discount code may be used per order;
• codes may expire;
• some products may be excluded;
• discounts cannot be exchanged for cash.

We may amend or withdraw promotional offers where reasonably necessary.

18. Intellectual property

Unless otherwise stated, the Caverton & Vale branding, website design, text, graphics and original content are owned by or licensed to LRH Online.

You may not reproduce, distribute, modify or commercially use our content without prior permission.

19. Third-party services

Our website and fulfilment process may rely on third-party providers, including:

• Shopify;
• payment processors;
• fulfilment partners;
• suppliers;
• logistics providers;
• postal and courier services;
• analytics providers.

Third-party services may be governed by their own terms and policies.

20. Website availability

We aim to keep our website available, secure and accurate.

However, we cannot guarantee uninterrupted access and may occasionally suspend access for maintenance, technical issues or circumstances outside our control.

21. Privacy

We process personal information in accordance with our Privacy Policy.

Personal information may be shared with trusted service providers where necessary to:

• process payment;
• fulfil your order;
• ship your parcel;
• provide customer service;
• operate our online store.

22. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Nothing in these Terms is intended to reduce any mandatory consumer rights that apply to you.

To the extent permitted by applicable law, we are not responsible for indirect or unforeseeable losses arising from use of our website or purchase of our products.

23. Events outside our control

We are not responsible for delays caused by circumstances reasonably outside our control, including:

• customs delays;
• postal disruption;
• severe weather;
• transport disruption;
• strikes;
• government measures;
• natural disasters;
• technical or telecommunications failures.

Where reasonably possible, we will take steps to minimise disruption.

24. Changes to these Terms

We may update these Terms from time to time.

The latest version will always be available on this page together with the date of the latest update.

25. Governing law

These Terms are governed by the laws of the Netherlands.

If you purchase as a consumer in another country, nothing in these Terms is intended to remove mandatory consumer protections that apply to you under applicable law.

26. Contact

For questions relating to these Terms or an order, please contact:

Caverton & Vale
Email: support@cavertonandvale.co.uk
Website: cavertonandvale.co.uk

Support Hours:
Monday to Friday
9:00 AM – 5:00 PM

Company Information

Company Name: LRH Online
Trading Name: Caverton & Vale
Chamber of Commerce (KVK) Number: 91689236
VAT Number: NL004909393B06
Registered Address: Van Marsbergenstraat 53, 2134 LV Hoofddorp, Netherlands