Shipping & Delivery

Where We Deliver

We currently deliver to addresses throughout the United Kingdom.

We may introduce additional delivery destinations in the future.

Free UK Delivery

We currently offer free standard delivery on all UK orders.

Any additional or alternative delivery options will be displayed at checkout where available.

Order Processing

Orders are normally prepared and dispatched within 5 working days, Monday to Friday.

Orders placed during weekends or public holidays will normally begin processing on the next working day.

During busy periods, processing may occasionally take slightly longer.

Estimated Delivery Times

Once shipped, orders are typically delivered within 7 to 10 business days.

The estimated total delivery time is therefore between 8 and 12 business days, depending on your location and carrier conditions. These time frames are estimates and are not guaranteed.

Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

Please allow some time for tracking information to become active.

International tracking may occasionally remain unchanged while a parcel is travelling between logistics centres or awaiting handover to another carrier.

Multiple Parcels

If you order more than one item, products may sometimes be fulfilled by different warehouses or partners.

This means your order may arrive in more than one parcel and on different days.

You will not be charged additional standard shipping fees because an order is divided into multiple shipments.

Customs & Import Processing

Since some parcels are shipped internationally, they may pass through customs before entering the United Kingdom.

This can occasionally extend the delivery timeframe.

Where customs duties, taxes or import charges apply and have not already been included or collected during checkout, additional charges may in some circumstances be payable by the recipient.

Delayed Orders

If your order has not arrived within the expected timeframe, first check the tracking information sent to you.

International parcels can occasionally experience temporary tracking delays.

Our team will investigate the shipment with the relevant delivery or fulfilment partner.

Lost Parcels

If a parcel appears to have been lost in transit, please contact us.

We may need to open an investigation or trace with the carrier before confirming whether the shipment has been lost.

Once the investigation has been completed, we will advise you of the available resolution.

Damaged Parcels

If your order arrives damaged, contact our support team as soon as possible.

Please provide:

• Your order number
• Photographs of the item
• Photographs of the outer packaging
• A brief description of the damage

This helps us assess the issue efficiently.

Incorrect Address

Please carefully check your shipping details before completing checkout.

If you notice an error after ordering, contact us immediately.

We will try to amend the address where possible, but once an order has entered fulfilment or has been dispatched, we cannot guarantee that changes can still be made.

We cannot guarantee successful delivery where incorrect or incomplete address information has been provided.

Order Cancellations

Orders are often transmitted to our fulfilment network shortly after being placed.

If you wish to cancel your order, contact us as soon as possible.

Once fulfilment or shipping has begun, cancellation may no longer be possible. You may then need to receive the order before making a return.

Returns

We accept eligible returns within 30 days of delivery.

Because our products may be fulfilled internationally, the return address is not our registered company address. Returns go to our fulfilment warehouse in China, and we will give you the full return address when you contact us.

Please contact our customer care team before returning any item.

Full details can be found in our Returns & Refunds Policy.