CAVERTON & VALE
Frequently Asked Questions
Find answers to the most common questions about orders, delivery, returns, sizing and more.
Orders
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing your tracking information where available.
Please allow some time for tracking updates to appear, particularly while international shipments are being transferred between carriers.
Can I change or cancel my order?
If you would like to change or cancel your order, please contact us as soon as possible at support@cavertonandvale.co.uk.
Orders may enter fulfilment shortly after they are placed. Once an order has been processed, packed or dispatched, changes or cancellation may no longer be possible.
I entered the wrong delivery address. What should I do?
Please contact us as soon as possible. If your order has not yet entered fulfilment, we may be able to update the address.
Shipping & Delivery
Do you deliver throughout the UK?
Yes. We currently deliver to addresses across the United Kingdom.
Is shipping free?
Yes. We currently offer free standard delivery on all UK orders. For some remote addresses, such as certain islands, the courier may charge an extra delivery fee.
Where are orders shipped from?
Caverton & Vale works with international fulfilment partners. Depending on the product, your order may be processed and shipped from our supplier's warehouse in China.
How long does delivery take?
Orders are normally processed and dispatched within 5 working days.
After dispatch, standard delivery typically takes 8–15 working days.
In most cases, you can expect your order within 8–20 working days from the date of purchase.
Why has my tracking not updated?
International tracking can sometimes remain unchanged for several days while a parcel moves between logistics centres or is transferred to another carrier.
Returns & Refunds
What is your return period?
We offer a 30-day return period from the date your order is delivered, subject to the conditions in our Returns & Refunds Policy.
How do I return an item?
Please contact support@cavertonandvale.co.uk before sending a return.
Include your order number and the item you would like to return. Our team will provide the correct return instructions and return address.
Do I have to pay for return shipping?
For standard change-of-mind returns, return shipping costs are generally the responsibility of the customer. Because returns go to China, postage can be higher than for a UK return.
If an item is faulty, damaged or incorrect, we will provide an appropriate solution and cover costs where required.
Where do I send my return?
Because Caverton & Vale uses an international fulfilment network, returns go to our supplier's warehouse in China. We will give you the full return address when you contact us.
Please do not send returns to our registered business address unless our customer care team specifically instructs you to do so.
When will I receive my refund?
Once your return has been received and approved, we will issue your refund to the original payment method.
Products & Sizing
Are your products true to size?
Sizing may vary slightly between styles. We recommend checking the size guide on the relevant product page before ordering.
Will the product look exactly like the photos?
We make every effort to ensure our product images accurately represent the colours, design and appearance of each item.
Slight differences may occur due to screen settings, lighting or manufacturing variations.
How should I care for my items?
Please follow the care instructions shown on the product page or garment label.
Need More Help?
How can I contact Caverton & Vale?
Email: support@cavertonandvale.co.uk
Support Hours:
Monday to Friday
9:00 AM – 5:00 PM